From the Shared Inbox Inquiry to a Ready-to-Approve Order with the Right Team
Customers often send inquiries to multiple suppliers at the same time, usually via free text or handwritten notes. This creates significant effort for sales teams, who have to identify the correct product numbers from vague descriptions and manually apply individual business rules.
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Large Product Catalogs, but Unknown or Missing Product Numbers
Whether it is an external product number, no product number at all, or simply a different description — enmit still identifies the correct internal product through synonym and context matching, even in catalogs with more than 100,000 products. If a customer only writes “same as last time,” enmit uses the stored order history from the product master data.
Customer Orders by Unit, but the Product Is Managed in Cartons
Thousands of Inquiries per Week, but Team Assignment Remains Manual
Regardless of the format, enmit automatically identifies the customer, product, and responsible team for every incoming inquiry — without any manual training required. Each inquiry is routed directly to the appropriate product group, key account manager, or regional branch.