From complex technical product inquiries to unambiguous ERP orders
Regional responsibilities make it difficult to route inquiries to the right contact. Complex products with numerous components and specifications can quickly lead to incorrect information being entered into the ERP system. enmit’s intelligent email routing and automated order processing reduce both: follow-up questions and delays.
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Automatically processed in the right team — worldwide, in 20+ languages
No more inquiries reaching the wrong contact — enmit automatically identifies the right Sales Office or Key Account Manager and either routes the email to the right team or processes it automatically — in 20+ languages, including Chinese.
The correct product is always identified reliably
Automatic product recommendations — even for complex consultations
No more hours of manual research for customer consultations — enmit automatically matches requirements and use cases with predefined advisory logic, historical inquiries, and product documentation. This allows your team to focus its time on the truly complex cases that require personal expertise.